Frequently Asked Questions
Everything you need to know about your Shoshanna shopping experience.
What is Shoshanna's standard shipping policy?
We offer standard shipping on all domestic orders, which typically takes 3-5 business days to arrive. Expedited and overnight shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
We accept returns of unworn, unwashed items with tags still attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
How can I find the right size for me?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for our tailored silhouettes or contacting our style experts for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.
Do you ship internationally?
Yes, Shoshanna ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
How should I care for my Shoshanna garments?
To maintain the quality of our premium fabrics, we recommend following the specific care instructions on the internal garment tag. Most of our evening wear and silk pieces are dry clean only.